Cinemark Theatres Reviews

They claimed this was due to COVID— which is not following the science. COVID is not spread via contact! And how does this realistically reduce contact anyway? Absolutely no reason for suspending free refills and not discounting the price of a large popcorn. Other than greed. Very disappointing and reduces our incentive to go out for a movie.

Our family of 6 has received multiple gift cards to here as Christmas gifts over the years. There hasn't been a movie that we've been wanting to see in 3 years and now there's COVID. I was excited to learn about the Private Watch Party option, as I could provide a little normalcy for my boys- even if just for a moment. After signing up for their Cinemark.com account, I learned that you can only add 5 gift cards to your account at a time. Well, that doesn't cover it. I call the theater, they tell me to call the 1800 number. I do, and they tell me they can't combine gift cards without a proof of purchase. How do I get that, when they were gifts? I thought I could go in and set it up and pay for it, but nope it's an online thing only.
So I have over $300 in Cinemark gift cards at $10 each and can't do anything safely with my family to use them. Fabulous. I'll let the gift giver know NOT to WASTE THEIR MONEY, and everyone else.

We didn't even watch a movie - my husband just went in there to get me some popcorn because I was having a bad day. I am obsessed with movie theater popcorn, especially Cinemark movie theater popcorn. He asked the lady for extra butter, and she went above and beyond. She put butter throughout 4 or 5 different places. I swear these are the first people to ever take us seriously. When we say 'extra butter' we MEAN it - like give me diabetes with that extra butter please. Anyway, the extra buttery popcorn turned my day around. It's that easy.